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FAQs

If you have any further questions, please don't hesitate to ask us!

contact@alixandthepack.com

(45) 93 93 44 63

How do I enquire about something?

If you have an enquiry about any of our services, your dog's behavioural issues, working with us or more, please fill in our enquiry form. From there, one from our team will call you to discuss your dog's training further.

2

Can I book something without enquiring?

We advise that you use the contact form beforehand to ensure we can recommend you the right service. We aim to respond to you within 24 hours.

 

After one of us have reached out to you, you will be able to book on our website. Cancellations under 24 hours will be charged the full price.

3

How do I pay?

Amy (Head of Operations) will send you an invoice via email after the session. Press on the invoice, click on the mobile pay button & swipe! If you do not have mobile pay, you can pay using our bank details at the bottom of the invoice. This applies for all services. If you are making a manual payment, please reference the invoice number. Please do not pay before the invoice has been sent.

4

Can you help my dog?

We will never guarantee results. Dogs aren't computers that we can promise a "fix". We can assure you that we will provide you with the best knowledge and understanding of your dog. We are training you to be your dogs best trainer.

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