Upon visiting our website, go to the 'Book Online' tab, where you'll discover our services categorised for your convenience.Choose the option that aligns with your requirements, and our team will review and approve your booking request. If it's your first time booking for the course, you will receive an invoice. For booking another session within a course you have already paid for, follow the same process, and you won't be double charged.

We have trainers who are proficient in both Danish and English. While some of our team members exclusively speak English, if you prefer training sessions in Danish, kindly inform us via our Contact Form. We will ensure to assign you to a trainer who can accommodate your language preference.

When you visit our website, and go to the tab ‘Our Services’, you will have access to view all our services along with an in depth description. This should provide you with a comprehensive understanding of what we offer in each course. However, if you still have any questions, please feel free to contact us via our Contact Form.

You can cancel a session up to 24 hours before your scheduled time. However, if you don’t cancel at least 24 hours before, you will be charged 100% of your booked service.

It is also 24 hours, unless there is a last minute emergency. In both cases we will offer you another time slot and you won’t be charged for the booked service.

You can get some information about our employees in the ‘About Us’ segment, when you hover over the images. Alternatively, if you submit an inquiry via the Contact Form, we will call you for a discussion. Through this conversation, we can agree on the best trainer suited for you and your dog.

Once you have used your booking, and we have provided a service, we cannot offer a refund. You can always reach out to us for a discussion on how we can enhance our services, as your feedback holds significant value to us.

A Regular Walk is designed to allow your dog to perform natural activities such as peeing, pooing, enjoying fresh air, sniffing, and stretching their legs. This is all done through walking on a short leash, then switching them to a long or flexi line to provide more freedom to run around. On Regular Walks we engage in a bit of recall practice and offer some playtime. The duration is 45 minutes, and although there is no active training involved during this time, we believe in the continuous training of your dog, as learning never truly stops. On the other hand, Structured Training Walks (STWs) are scheduled weekly sessions with a significant focus on training. We teach your dog new behaviours, and STWs are held by one of our trainers.

First you book a Meet & Greet, and following that, you can book a Regular Walk through our

website at your convenience.

A Regular Walk is designed to allow your dog to perform natural activities such as peeing, pooing, enjoying fresh air, sniffing, and stretching their legs. This is all done through walking on a short leash, then switching them to a long or flexi line to provide more freedom to run around. On Regular Walks we engage in a bit of recall practice and offer some playtime. The duration is 45 minutes, and although there is no active training involved during this time, we believe in the continuous training of your dog, as learning never truly stops. On the other hand, Structured Training Walks (STWs) are scheduled weekly sessions with a significant focus on training. We teach your dog new behaviours, and STWs are held by one of our trainers.

A Regular Walk is designed to allow your dog to perform natural activities such as peeing, pooing, enjoying fresh air, sniffing, and stretching their legs. This is all done through walking on a short leash, then switching them to a long or flexi line to provide more freedom to run around. On Regular Walks we engage in a bit of recall practice and offer some playtime. The duration is 45 minutes, and although there is no active training involved during this time, we believe in the continuous training of your dog, as learning never truly stops. On the other hand, Structured Training Walks (STWs) are scheduled weekly sessions with a significant focus on training. We teach your dog new behaviours, and STWs are held by one of our trainers.

First you book a Meet & Greet, and following that, you can book a Regular Walk through our website at your convenience.

Structured Training Walks are not for you to come along to. We might invite you if both you and our trainer feels it’s necessary, otherwise these walks are without your presence. You receive comprehensive feedback, following each walk, highlighting areas for improvement and celebrating achievements.

All our trainers bring food on their Structured Training Walks and to their sessions, that is given to each dog. During Regular Walks we kindly ask you to provide food for your dog, as it is not included in the service. The food we offer is provided by our partners like Mæt Pets, Essential Foods and Pala Pets. We aim to work together only with high quality dog food brands. If your dog has allergies or specific dietary requests, feel free to reach out to us, and we can have a discussion about your food preferences for your pet.

At Alix & the Pack we aim to build a community, therefore we offer a platform where you can interact with fellow dog owners. You can set up neutrality training meet-ups individually or we can help you find a match. Additionally, we offer free pack walks and group trainings for our members throughout Copenhagen.

It is very important to provide your personal information when you book at Alix & the Pack. We assure you that we will handle your data confidentially, utilising it solely for the purpose of providing necessary information related to bookings or payments.

If you wish to learn more before booking your first session or walk with us, you can find information about how we approach training your dog on our website, under the ‘Our Method’ tab. For visual content please follow us on Instagram (@alixandthepack), where we regularly share images and videos showcasing our walks and how members of our community engage in training.

After the Structured Training Walks, you can expect to find training videos, pictures, and feedback on our team chat, established between you and our trainer. However, for Regular Walks, we won't provide training videos; instead, you'll receive footage of your dog enjoying their time with us.