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How to book a training session at Alix & The Pack?

Upon visiting our website, go to the 'Book Online' tab, where you'll discover our services categorised for your convenience.Choose the option that aligns with your requirements, and our team will review and approve your booking request. If it's your first time booking for the course, you will receive an invoice. For booking another session within a course you have already paid for, follow the same process, and you won't be double charged.

2

Do you have Danish speaking trainers or are your services only available in English?

We have trainers who are proficient in both Danish and English. While some of our team members exclusively speak English, if you prefer training sessions in Danish, kindly inform us via our Contact Form. We will ensure to assign you to a trainer who can accommodate your language preference.

3

How can I determine which service is the most suitable for me and my dog?

When you visit our website, and go to the tab ‘Our Services’, you will have access to view all our services along with an in depth description. This should provide you with a comprehensive understanding of what we offer in each course. However, if you still have any questions, please feel free to contact us via our Contact Form.

4

What is the cancellation timeframe for your services?

You can cancel a session up to 24 hours before your scheduled time. However, if you don’t cancel at least 24 hours before, you will be charged 100% of your booked service.

5

What is the trainer's cancellation policy in terms of timeframe?

It is also 24 hours, unless there is a last minute emergency. In both cases we will offer you another time slot and you won’t be charged for the booked service.

6

How can I choose the trainer that is the best fit for both myself and my dog?

You can get some information about our employees in the ‘About Us’ segment, when you hover over the images. Alternatively, if you submit an inquiry via the Contact Form, we will call you for a discussion. Through this conversation, we can agree on the best trainer suited for you and your dog.

7

Can I get a refund if I’m unsatisfied with your services?

Once you have used your booking, and we have provided a service, we cannot offer a refund. You can always reach out to us for a discussion on how we can enhance our services, as your feedback holds significant value to us.

8

What is the difference between a Structured Training Walk and a Regular Walk?

A Regular Walk is designed to allow your dog to perform natural activities such as peeing, pooing, enjoying fresh air, sniffing, and stretching their legs. This is all done through walking on a short leash, then switching them to a long or flexi line to provide more freedom to run around. On Regular Walks we engage in a bit of recall practice and offer some playtime. The duration is 45 minutes, and although there is no active training involved during this time, we believe in the continuous training of your dog, as learning never truly stops. On the other hand, Structured Training Walks (STWs) are scheduled weekly sessions with a significant focus on training. We teach your dog new behaviours, and STWs are held by one of our trainers.

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What is the difference between a Structured Training Walk and a Regular Walk?

First you book a Meet & Greet, and following that, you can book a Regular Walk through our

website at your convenience.

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What is the difference between a Structured Training Walk and a Regular Walk?

A Regular Walk is designed to allow your dog to perform natural activities such as peeing, pooing, enjoying fresh air, sniffing, and stretching their legs. This is all done through walking on a short leash, then switching them to a long or flexi line to provide more freedom to run around. On Regular Walks we engage in a bit of recall practice and offer some playtime. The duration is 45 minutes, and although there is no active training involved during this time, we believe in the continuous training of your dog, as learning never truly stops. On the other hand, Structured Training Walks (STWs) are scheduled weekly sessions with a significant focus on training. We teach your dog new behaviours, and STWs are held by one of our trainers.

11

What is the difference between a Structured Training Walk and a Regular Walk?

A Regular Walk is designed to allow your dog to perform natural activities such as peeing, pooing, enjoying fresh air, sniffing, and stretching their legs. This is all done through walking on a short leash, then switching them to a long or flexi line to provide more freedom to run around. On Regular Walks we engage in a bit of recall practice and offer some playtime. The duration is 45 minutes, and although there is no active training involved during this time, we believe in the continuous training of your dog, as learning never truly stops. On the other hand, Structured Training Walks (STWs) are scheduled weekly sessions with a significant focus on training. We teach your dog new behaviours, and STWs are held by one of our trainers.

12

How do I book a Regular Walk?

First you book a Meet & Greet, and following that, you can book a Regular Walk through our website at your convenience.

13

Can I attend Structured Training Walks?

Structured Training Walks are not for you to come along to. We might invite you if both you and our trainer feels it’s necessary, otherwise these walks are without your presence. You receive comprehensive feedback, following each walk, highlighting areas for improvement and celebrating achievements.

14

Do you supply food for my dog on your walks, or should I prepare the meals?

All our trainers bring food on their Structured Training Walks and to their sessions, that is given to each dog. During Regular Walks we kindly ask you to provide food for your dog, as it is not included in the service. The food we offer is provided by our partners like Mæt Pets, Essential Foods and Pala Pets. We aim to work together only with high quality dog food brands. If your dog has allergies or specific dietary requests, feel free to reach out to us, and we can have a discussion about your food preferences for your pet.

15

Can I talk to and meet like-minded people who also train at Alix & the Pack?

At Alix & the Pack we aim to build a community, therefore we offer a platform where you can interact with fellow dog owners. You can set up neutrality training meet-ups individually or we can help you find a match. Additionally, we offer free pack walks and group trainings for our members throughout Copenhagen.

16

Is providing my personal data necessary when booking a service?

It is very important to provide your personal information when you book at Alix & the Pack. We assure you that we will handle your data confidentially, utilising it solely for the purpose of providing necessary information related to bookings or payments.

17

Can I see training videos and pictures of your walks?

If you wish to learn more before booking your first session or walk with us, you can find information about how we approach training your dog on our website, under the ‘Our Method’ tab. For visual content, please follow us on Instagram, where we regularly share images and videos showcasing our walks and how members of our community engage in training.

After the Structured Training Walks, you can expect to find training videos, pictures, and feedback on our team chat, established between you and our trainer. However, for Regular Walks, we won't provide training videos; instead, you'll receive footage of your dog enjoying their time with us.

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