If this is your first time training with Alix & the Pack we ask that you book the initial consultation session. During this session, our trainers will assess your needs and provide a training plan tailored specifically for you and your dog.

If you have trained with us before, you can go ahead and book either a private course or a single session.

You will receive an invoice for all courses shortly after your booking is confirmed. For the initial consultation and any other private sessions, invoices will be issued at the beginning of the following month.

We have trainers who are proficient in both Danish and English. If you prefer training sessions exclusively in Danish, then we ask that you book Natalie. Both Alix and Natalie are proficient in English.

When you visit our website, and go to the tab ‘Our Services’, you will have access to view all our services along with an in depth description of our private courses. This should provide you with a comprehensive understanding of what we offer in each course. 

You can cancel a session up to 24 hours before your scheduled time. However, cancellations made less than 24 hours before your scheduled time, will be charged 100% of your booked service price. You can read more about our terms and conditions here.

We aim to always let you know of any cancellations within 24 hours, unless there is a last minute emergency. In either cases we will offer you another time slot and you will of course not be charged for the cancelled service.

Once you have used your booking, and we have provided a service, we cannot offer a refund. You can always reach out to us for a discussion on how we can enhance our services, as your feedback holds significant value to us.

​You can read more about our terms and conditions here.

All our trainers bring food to their sessions, that is given to each dog. The food we offer is provided by our partners: Mæt Pets, Essential Foods and Pala Pets. We aim to work together only with high quality dog food brands. If your dog has allergies or specific dietary requests please let us know in the session and we will use the food you provide.

At Alix & the Pack we aim to build a community, therefore we offer a platform where you can interact with fellow dog owners. You can set up neutrality training meet-ups individually or we can help you find a match. Additionally, we offer free pack walks and group trainings for our members throughout Copenhagen.

It is very important to provide your personal information when you book at Alix & the Pack. We assure you that we will handle your data confidentially, utilising it solely for the purpose of providing necessary information related to bookings or payments.

If you wish to learn more before booking your initial consultation, you can find information about how we approach training your dog on our website, under the ‘Our Method’ tab. For visual content, please follow us on Instagram, where we regularly share images and videos showcasing our training and how members of our community engage in training.​